Refund & Returns Policy

At TORFA, every piece is carefully curated and quality-checked before dispatch to ensure you receive the best.

Due to the nature of our products, we do not accept returns or exchanges once an order has been placed.

However, in case you receive:

• A damaged item, or
• An incorrect product

You may request a replacement or store credit under the following conditions:

How to Request

Please contact us within 24 hours of delivery at hellotorfa@gmail.com with:

• Your order number
• Clear photos of the issue
• A mandatory unboxing video (starting from the sealed package, without cuts)

Important Conditions

• The unboxing video is compulsory to process any damage or incorrect item claim. Claims without this will not be accepted.
• Requests made after 24 hours of delivery may not be considered.
• Minor variations in color, texture, or finish are not considered defects.
• All claims are subject to verification and approval by our team.

Resolution

Once verified, we will offer:

• A replacement, or
• Store credit, depending on product availability

By placing an order with TORFA, you agree to this policy.